Effective Date: 22 September 2023

Thank you for shopping at Berber Cave. We value your business and strive to make your experience satisfying and enjoyable. Below, you will find our policies regarding returns and refunds, ensuring transparency and customer satisfaction.

1. Return Eligibility

  • – Time Frame: Products can be returned within 30 days of the delivery date.
  • – Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
  • – Exceptions: Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

  • – Please contact us at mrhamza at gmail.com to start the return process.
  • – Provide your order number, details about the product you wish to return, and the reason for the return.
  • – We will respond with instructions on how and where to send your package.

3. Refunds

  • – After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • – Partial refunds may be issued for items not returned in their original condition, or items that are returned more than 30 days after delivery.

4. Exchanges

– We replace items if they are defective or damaged. If you need to exchange an item for the same product, follow the return process outlined above.

5. Shipping Costs for Returns

  • – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • – Depending on where you live, the time it may take for your exchanged product to reach you may vary.

6. Non-Returnable Items

– Certain types of goods are exempt from being returned like customized items except if its defective.

7. Questions

– If you have any questions about your specific situation, our products, or our returns policy, please do not hesitate to contact us at mrhamza at gmail.com.